Live. Life. Balanced

Policies You Need To Know Because Our Attorney Said So

 The Live. Life Balanced Team wants you to be happy with your purchase because that brings us joy. Should you not be happy please see below for our refund and shipping policies.

If you have any issues or concerns, please contact us at Balancing.Life@LiveLifeBalanced.Today

 

Return Policy

Live. Life. Balanced wants to be transparent and ethical in all of our transactions. We strive to be the leader in client/customer service and care. If we do not meet your expectations or we use a supplier that lets you down, please let us know immediately. We will strive to make it right!

We also ask that you be mindful of the reviews you leave. If you are happy let everyone know so we can reach more people and raise more funds for our charities. 

If you are unhappy we ask that you let us know first and give us the opprotunity to make it right.

Thank you!

Returns

Ok. So your wonderful buy was not so wonderful and did not meet your expectations. That's OK. No hurt feelings

.  

Live. Life. Balanced will happily accept returned products as long as the request is received by us within 14 (Fourteen) days from the day you received the product. Please see below for exceptions to returns.

 

Return of products - The products must be returned in the original packaging, unopened, and unused. Please do not use the product and then return it. That is just not OK (yes, people really do that).

Return of clothing - Clothes may be returned as long as the tags are still attached and the clothing has never been washed or worn. Once tags are removed and clothing is washed you cannot return it. Please try it on as soon as you get it. Clothing must be free of stains, animal hair, or damage.

Return of skin care products - Some suppliers of skin care products do not offer a return on their products unless the product is damaged. These products will be clearly marked on the product description page.

Products exempt from return policy - Some skin care products, food products, earrings, custom orders, last chance purchases, clearance items, and holiday items after the holiday has passed.

Returns are at the discretion of the suppliers and the retailer.

Retailer has the right to refuse a refund if we believe there is any abuse of the refund policy.. 

Refunds must also have a proof of purchase. With no proof of purchase there is no refund.

The return shipping cost will be paid by the customer and must include tracking. Live. Life. Balanced and our suppliers are not respopnsible for lost packages that are lost during the return process. Once we receive the product, your refund will be processed and you will receive the full amount paid for the product unless the supplier charges a restocking fee. This information will be listed on the product description page.

Warranty 

Ok so things happen and stuff breaks. Live. Life. Balanced will cover all products for 90 (Ninety) days from the day you received the product.

If you need to file a warranty claim please email us with a picture or video of the damaged product to Balancing..Life@LiveLifeBalanced.Today.

We may request that you send us the product instead. If so the cost of shipping the damaged product back to us will be pre-paid by the customer but the cost will be reimbursed along with the cost of the product.

In some instances we may offer to replace the product instead of issuing a refund but any shipping costs incured in returning the damaged product will still be refunded. 
 

Once we receive the product or the video/picture, we will process your claim within 14 (Fourteen) days.

 

Disclaimers

Live. Life. Balanced sell products that have not been tested or used by the owners and cannot attest to the product descriptions or quality. All products are chosen based upon the supplier's belief system and how well it matches ours, their return policy, and reviews from other customers. All suppliers we have chosen have 4.0 - 5.0 reviews out of a 5.0 scale at the time of this writing.

 

Live. Life. Balanced wants to be transparent and ethical in all of our transactions. We strive to be the leader in client/customer service and care. If we do not meet your expectations or we use a supplier that lets you down, please let us know immediately. We will strive to make it right!

 

If a product carries a disclaimer, it will be listed with the product discription

Live. Life. Balanced is not responsible for reactions to skincare products or any products we carry. You must follow all directions provided by the suppliers.  

Use of products in a manner not consistent with the supplier's instructions voids any and all liability from both the supplier and Live. Life. Balanced.

By continuing with your purchase you hold Live. Life Balanced and our suppliers from any and all liability claims.

Shipping Policy

 

Order Processing Time

Most orders are processed and shipped within 5 (Five) business days. Some instances may occur where there will be a delay in processing and shipping.

 

Once the order is shipped out and received by the carrier, we will provide you with a tracking number so you can start stalk your package.

Please allow 48-72 hours for the tracking information to be updated once it leaves the supplier.

 

Damaged Packages

 If your carrier does not realize how great your new product is and damages your amazing product, we will replace it. See return policy above.

Lost Packages

If the carrier does realize how great your new product is and delivers it to their home instead of yours, email us and we will replace it.

Shipping Restrictions

We are unable to ship products to a P.O Box or a Military Address. I know that stinks so sorry.. 

 

Shipping Address Changes

If you figured out that you shipped your cool products to the wrong address, email us and we will do our best to fix it for you. If the product has already shipped, we cannot do anything.

Shipping Methods

There are 3 shipping methods that Live. Life. Balanced uses. Some are awesome and well... some are not.

1) Standard Shipping - Free. The cool one is Standard FREE shipping. This is where we will pay for the shipping because we are just that awesome.

2) Flat rate shipping - $8. The not so cool one is a flat rate. The cost for flat rate shipping is $8. We know that sucks but sometimes we may need to make ends meet. I am sure you understand this one!

3) Express shipping. This option is a comination of cool and sucks because you get your fun products like super fast but it costs $15 for 1-3 day delivery.

 

Not all products can be expressed shipped. Information will be in the cart.

The shipping rates may change depending how much the carrier charges us. He/She has to eat too.

Shipping Times

We try to be the best and get your stuff to you as soon as possible. Typical shipping times in the same region of the country range from 5-7 business days. It can be longer if it is going all the way across the country. In that case it can take up to 30 days.

Express shipping takes 1-3 days.

What effects how soon it will be before you are using your comfy product depends on the time of year (such as Christmas), supplier issues which are out of our control, and national or international shipping and supply chain issues such as what we are facing right now. Don't get me started!

 

We are excited for you to get your stuff too but once the order leaves our hands it is out of our hands (literally) so we ask that everyone be patient and reach out with any concerns and we will get through this together.

Contact us via email at www.Balancing.Life@LiveLifeBalanced.Today">www.Balancing.Life@LiveLifeBalanced.Today

 

ONLINE PRIVACY POLICY AGREEMENT

Live. Life. Balanced & Life In Motion LLC, (Life In Motion), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Life In Motion LLC of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

 

THEREFORE, this Privacy Policy Agreement shall apply to Life In Motion LLC and any subsidiary company listed below, and thus it shall govern any and all data collection and usage thereof. Through the use of www.lifeinmotionkentucky.com and any subsidiary website listed below, you are herein consenting to the following data procedures expressed within this agreement.


Subsidiary Company:

Life In Motion LLC

Live. Life Balanced

 

Subsidiary Website:

Life In Motion LLC

LiveLifeBalanced.Today


Collection of Information

 

This website collects various types of information, such as:

 

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

 

  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

 

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

 

Life In Motion LLC may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion at a later time. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

 

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

 

Use of Information Collected


 

Life In Motion LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.lifeinmotionkentucky.com and our subsidiaries. Life In Motion LLC and our subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.


 

Life In Motion LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

 

Life In Motion LLC may deem it necessary to follow websites and/or pages that our users may frequent in an effort to glean what types of services and/or products may be the most popular to customers or the general public.

 

Life In Motion LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

 

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Life In Motion LLC and/or our website;

 

  • Maintain, safeguard and/or preserve all the rights and/or property ofLife In Motion LLC; and

 

  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.lifeinmotionkentucky.com and/or the general public.

 

Unsubscribe or Opt-Out


 

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to melissa.smith@lifeinmotionkentucky.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

 

Links to Other Web Sites


 

Our website does contain links to affiliates and other websites. Life In Motion LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

 

Security


 

Life In Motion LLC shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

 

T h e company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Life In Motion LLC is a licensee of TRUSTe. The website is also secured by VeriSign.

 

Changes to Privacy Policy Agreement

 

Life In Motion LLC reserves the right to update and/or change the terms of our privacy policy,


 

and as such we will post those changes to our website homepage at www.lifeinmotionkentucky.com so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances if any, we may disclose such information. If at any point in time Life In Motion LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

 

Acceptance of Terms


 

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

 

How to Contact Us


 

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

 

Email: melissa.smith@lifeinmotionkentucky.com

 

Telephone Number: 502.444.5433

 

Don't forget to follow our healthy lifestyle blog and healthy lifestyle videoes from marriage counselors
 

 

 

 

Updated 11.25.2021